Greetings! Effective immediately, CCC will no longer retrieve certificates for courses in which users completed the Preview, Review, and Presentation, but failed to view/download the Certificate of Completion prior to routine site shut down for maintenance. Completion of a course includes immediately viewing/downloading the Certificate of Completion, as outlined in our policies. Our limited staff does not have the manpower to retroactively award certificates for users who are not adhering to written E-learning policies and procedures and/or ignoring the instructions outlined in each course. Once you have viewed/downloaded your certificate, go to your profile and click "My Certificates" to verify that the certificate has been successfully saved and is on your profile.